Shipping policy

All orders are processed automatically once payment is confirmed.
Orders cannot be modified or cancelled once production has started, as each item is printed on demand.

Gelato works with a global network of print partners, which means your order will usually be produced and shipped from the facility closest to you.
Estimated delivery times vary depending on location:
- UK & Europe: 3–7 business days
- USA & Canada: 4–8 business days
- Rest of World: 7–14 business days
Please note these are estimates. Delivery times may vary due to factors outside our control (customs delays, courier issues, or local holidays).

Shipping rates are calculated at checkout and depend on the product type, destination, and order size.
Free shipping promotions (if available) will be clearly stated at checkout.

Once your order has shipped, you’ll receive an email with tracking information (where available).
Some regions may have limited tracking until the order arrives in the destination country.

International orders may be subject to customs fees, import duties, or local taxes. These charges are the responsibility of the customer.
We cannot predict or control these costs, as they are set by your local customs office.

Please ensure your shipping details are correct at checkout. We cannot be responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned due to an incorrect address or failed delivery, reshipment costs will apply.

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us within 30 days of the order date at [Your Support Email].
We’ll work with Gelato and our shipping partners to resolve the issue as quickly as possible.

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